Customer Relations Specialist (Operations)

at  ZEISS Group

Main Responsibilities

• Provide customers with professional advice on product and service-related queries, complaints, and feedback
• Work closely with commercial team as a Lens expert, providing

advice to eye care practitioners and internal colleagues

• Offer advice or recommendations to customers (Eye Care Professionals (ECP) or end-consumers) regarding product or service inquiries via phone, WhatsApp, email, Facebook Messenger, and/or other communication channels
• Provide troubleshooting support over the phone or occasionally

on-site

• Handle incoming calls or inquiries from prospective or existing customers
• Assist customers effectively by resolving disputes or complaints
• Resolve customer and/or consumer queries or complaints via phone, email, or any other platforms
• Support order entries placed via phone, WhatsApp, or email
• Assist customers in checking job status and update/follow-up accordingly
• Support the marketing and professional affairs team with

administrative tasks required for campaigns

Job Requirement

• Diploma in Optometry or Opticianry certification
• 3 years relation work experience or optical retail experience
• Strong problem-solving skills
• Attention to detail and a high level of accuracy
• Excellent verbal communication in both English and Chinese
• Knowledge of Microsoft Office applications is a must

Your ZEISS Recruiting Team:
Rebecca Feli

• Provide customers with professional advice on product and service-related queries, complaints, and feedback
• Work closely with commercial team as a Lens expert, providin