Customer Relations Team Leader

at  IKEA

Job ID: REF5175D
Date posted: 29/05/2024
Company description
The IKEA vision is to create a better everyday life for the many people. We do this by offering a wide range of well-designed, functional home furnishing products at prices so low that as many people as possible can afford them. We operate in Singapore, Malaysia and Thailand – and have an ambitious expansion plan to bring a little bit of Sweden to new markets in the region. We are part of the Ikano Group of companies and the only IKEA franchisee owned by the Kamprad family that founded IKEA.
We also develop, own and operate Shopping Centres that are anchored by IKEA and create walkable communities by including residential, office and other types of real estate in our development plans.
We work towards making sustainability a natural part of our everyday work. We are active in our communities, driving and supporting social initiatives that benefit children, women and the environment.
Job description
Leading and coordination the local marketing and branding efforts in the Primary Market Area (PMA) and Extended Market Area (North/ South) translating the commercial calendar, country marketing plan and local insights into a local marketing plan for the PMA and extended market area that drives re-visitation, builds customer loyalty and by that creates Sustainable growth.

QUALIFICATION

• Experience of working in a strategic communication, media and marketing management role.
• Experience of creating and implementing fact-based strategic plans, setting budgets, and following up goals based on local market information.
• Experience of working in a customer-focused service/retail industry.
• Experience in effective and efficient use and measurement of all media (paid, owned, and earned).
• Ability to communicate confidently and clearly in English.
• Experience of retail marketing management and customer loyalty clubs.
• Self-reliant with a proven ability to work as part of a team as well as independently Proven experience in leading and create togetherness.
• Ability to influence a management team and a matrix organisation.
• Proven ability of having made a difference in positively influencing the business result, find better ways and able to influence change.
• Develop the business and deliver results by leading inspiration and clarify for the many people.
  More Information
  Please apply by 8 June 2024
  Important Note: IKEA Malaysia will prioritize internal candidates when filling the role you are applying for.

Please refer the Job description for details