Customer Relationship Management

at  Fiqraa

REQUIREMENTS:

• Bachelor’s degree in business administration, marketing, information technology, or a related field.
• Proven experience in CRM administration, implementation, or management, preferably with Salesforce, Microsoft Dynamics, or another CRM platform.
• Strong technical skills, including proficiency in CRM software, database management, and data analysis tools.
• Excellent communication and interpersonal skills.
• Analytical mindset and problem-solving skills, with the ability to interpret data, identify patterns, and recommend actionable insights.
  Job Type: Full Time
  Job Location: Duba

• Collaborate with cross-functional teams to define CRM requirements, objectives, and key performance indicators (KPIs) aligned with business goals.
• Implement and configure CRM software and tools to meet business needs, including customizing workflows, fields, and dashboards.
• Import, clean, and maintain customer data in the CRM system, ensuring accuracy, completeness, and consistency of information.
• Train users on CRM best practices, processes, and features to maximize adoption and utilization across the organization.
• Develop and document CRM policies, procedures, and guidelines to standardize data entry, reporting, and customer interactions.
• Monitor and analyze CRM data and metrics to identify trends, insights, and opportunities for improving customer engagement and retention.
• Create and distribute reports, dashboards, and analytics to track CRM performance, measure KPIs, and provide insights to management.
• Implement and manage integrations between CRM and other business systems, such as marketing automation, sales, and customer support tools.
• Collaborate with marketing, sales, and customer support teams to develop and execute targeted campaigns, promotions, and initiatives based on customer data and insights.
• Stay updated on CRM trends, best practices, and new features to recommend enhancements and optimizations to the CRM system.