Customer Relationship Manager with Italian
at Colt Technology Services
Sibiu, Sibiu, Romania -
Start Date | Expiry Date | Salary | Posted On | Experience | Skills | Telecommute | Sponsor Visa |
---|---|---|---|---|---|---|---|
Immediate | 04 Sep, 2024 | Not Specified | 05 Jun, 2024 | N/A | Coordination Skills,Role Model,English,Customer Experience | No | No |
Required Visa Status:
Citizen | GC |
US Citizen | Student Visa |
H1B | CPT |
OPT | H4 Spouse of H1B |
GC Green Card |
Employment Type:
Full Time | Part Time |
Permanent | Independent - 1099 |
Contract – W2 | C2H Independent |
C2H W2 | Contract – Corp 2 Corp |
Contract to Hire – Corp 2 Corp |
Description:
Colt provides network, voice and data centre services to thousands of businesses around the world, allowing them to focus on delivering their business goals instead of the underlying infrastructure.
Function: Sales, Marketing and Customer Success
Reports to: Manager, Customer Relationship Management
Location: Sibiu, Romania
Set up: Hybrid
The Customer Relationship Manager is the glue between Colt’s business and Colt’s customers.
Providing invaluable support to sales colleagues with revenue generating activities.
Acting as a point of contact for customers post sale and during the life of their service with our business. With a wide range of responsibilities, this is a job for someone that likes to be at the heart of things, enjoys variety, building relationships, solving problems and getting stuff done.
KEY ACCOUNTABILITIES
- Welcome new customers into Colt, helping them to understand how best to work with us.
- Understand customer requests and match to Colt’s product offering.
- Support transactional sales activities, contract renewals and sales projects for dedicated accounts. Coordinate pricing, quoting and ordering activities to make sure everything is done fast and accurate.
- Collaborate with other internal teams to create orders that are right-first time, helping customers to get the exact service they need.
- Regularly communicate with customers on the progress of their requests using non-Colt jargon and customer friendly terms.
- Receive and respond to emails from internal and external customers, ensuring efficient management of requests, coordinating with other internal teams to deliver a timely and accurate resolution.
- Initiate and lead in customer meetings, focused on customer management topics.
- Educate customers about our systems, tools and processes, empowering them to engage digitally and self-serve though use of the Colt Portal.
- Ensure dispute policy is adhered to for invoicing enquiries.
- Support the measurement of customer happiness and drive customer satisfaction upwards.
- Proactive escalation where there is a risk of failure to deliver on the customer expectations.
SKILLS & EXPERIENCE
- Fluent level of Italian, Spanish and English
- Previous experience in a role that deals with sales and/or customers
- An understanding of networking technologies and products is preferable
- Great written and verbal communications skills Good interpersonal and coordination skills
- An ability to influence people at all levels to get what you need for your customers
- A passion for customer experience
- Adaptable to ever changing customer needs
- A role model of Colt’s values
- 2-3-year telecom industry experience is preferable
Responsibilities:
- Support sales to bring customers into our business and once onboarded, strive to make it effortless for them to do business with us.
- Work closely with other Colt teams to support the in-life experience of a portfolio of accounts.
- Build customer intimacy to understand their business requirements, acting as the conduit the customers, the Sales team, and the wider Colt team. Deliver a professional level of customer experience through excellence in service, in line with changing business requirements.
REQUIREMENT SUMMARY
Min:N/AMax:5.0 year(s)
Outsourcing/Offshoring
Sales / BD
Customer Service
Graduate
Proficient
1
Sibiu, Romania