Customer Reliability Engineer

at  Splunk

Splunk is here to build a safer and more resilient digital world. The world’s leading enterprises use our unified security and observability platform to keep their digital systems secure and reliable. While customers love our technology, it’s our people that make Splunk stand out as an amazing career destination and why we’ve won so many awards as a best place to work. If you become a Splunker, we want your whole, authentic self, what we call your “million data points”. So bring your work experience, problem-solving skills and talent, of course, but also bring your joy, your passion and all the things that make you, you.

ROLE SUMMARY

This role is for a Customer Reliability Engineer on the new Sizing Architecture Governance (SAG) team, which is responsible for sizing individual infrastructures (the architectures) to optimally meet our customers’ workload requirements.
Splunk is looking for an enthusiastic and innovative full-stack engineer to work closely with product owners and designers to build and support a suite of internal/external customer-facing Splunk applications to collect, analyze, visualize, and deliver an architecture to meet customer needs. You will also participate in an on-call rotation to handle customer escalations and critical incidents outside regular business hours to ensure timely resolution of issues to minimize downtime and impact on customers.

WHAT YOU’LL GET TO DO

• Improve modern and interactive UI using React for a range of internal and external Splunk applications
• Define and lead implementation of activities to deliver new value to customers
• Identify areas of friction for our customers and influence the technical decisions we make
• Break down sophisticated work for yourself and others to complete
• Build comprehensive test suites to ensure maintainability and stability
• Work with UX designers and product managers to understand customer requirements
• Collaborate within the team through open design discussions and code reviews
• Be involved in customer engagement sessions and escalations, understanding their requirements and problems