Customer Representative

at  Webhelp

JOB DESCRIPTION

In this dynamic role, you’ll interface with customers via inbound/outbound calls and/or via the Internet. This position is onsite in our beautifully renovated facility and provides service support and resolution of routine problems regarding client’s products and/or services.

REIMAGINE YOUR CAREER

Are you looking for a career change with a forward-thinking global organization? Come be part of our award-winning company driven by our people from 70+ countries where ALL members contribute and support each other’s success and well-being, proudly united as our “game-changers.” We’re recognized with awards like “World’s Best Workplaces,” “Best Companies for Career Growth, and “Best Company Culture,” year after year.
We’re on the lookout for Customer Representatives (on-site) with German / Italian / Spanish skills to join our team of game-changers who engage with customers from top brands that could be from tech, finance, travel, fashion, healthcare, or another leading-edge industry.

YOUR QUALIFICATIONS

Concentrix + Webhelp is a great match if you:

• Are proficient or bilingual in German / Italian / Spanish and English
• Have a bachelor’s degree (preferably in a technical domain)
• Are proactive, self-motivated, and solution-oriented

If you feel you don’t check every box, we encourage you to apply anyway. We’ll do our best to match you with the right job, whether it’s this or another role.

WHAT YOU WILL DO IN THIS ROLE

As a Customer Representative on our team, you will:

• Review customer requests and expectations and respond to them according to their needs and situations (ex. different issues regarding mobile devices, laptops etc.)
• Manage multichannel interactions (e.g., voice, email, social media, or chat) to ensure a consistent customer experience
• Develop your skills and learn how to use software solutions that improve people’s lives
• Champion better brand experiences for our customers and clients

In this role, we offer benefits that help you support your unique lifestyle:

• Full-time indefinite contract
• Performance bonus
• The option to choose from a board range of flexible benefits through MY Benefit Platform
• Medical Subscription
• Bring-a-friend (referral) bonus opportunities
• Full paid training on the company and the project you’ll be working on
• Career development programs, specialized courses, and language classe