Customer Resolutions Specialist

at  Insurance Australia Group

• Create impact as a Customer Resolutions Specialist
  Join the largest insurance group in Australia and New Zealand.

ABOUT US

IAG is the largest general insurance group in Australia and New Zealand. We’re also a tech and research facility, a hub for climate change experts and a center of resilience design. We chat over coffee with customers, advocate for them in the corridors of Parliament and back them up in the community when life’s moments hit hardest.
You’ll know our brands – NRMA Insurance, CGU, WFI, ROLLiN’, AMI, NZI, and State Insurance to name a few. Together they turn our IAG purpose of making your world safer into action by helping, supporting ambitions and making insurance accessible.
We celebrate unique viewpoints shaped by life experiences, cultures and passions. We expand careers, genuinely connect with community, lead with a powerful purpose and celebrate what makes you individual.
We’re also guided by the knowledge and voice of Aboriginal and Torres Strait Islander peoples, businesses and communities. Collaborating on Indigenous-led solutions that enable growth, develop resilience and create meaningful change.
We’re passionate about social issues, walk the talk on sustainability and strive to do more than standard on things that matter, including women in senior leadership, Indigenous empowerment and creating inclusive environments. We’re proud to be an accredited family-friendly workplace and are committed to being a safe and supportive space for all our employees. We do this because we’re ready for you.

Join our diverse Compulsory Third Party (CTP) Customer Resolutions team, working to resolve matters from Claimants, Providers and other external parties.
You’ll be responsible for the timely and quality management of reviewing and resolving internal and external complaints across SA, ACT and NSW. You’ll also provide insight and guidance back to claims teams and other internal stakeholders on trends you identify as well as ways to rebuild trust with our Claimants and Customers.
This permanent full-time opportunity can be based from either our Sydney or Melbourne office and offers hybrid working conditions.
Please note: To work from home, you’ll need high speed internet connection and a private home office set up.