Customer Retention Specialist (ANZ Market)

at  TeamViewer

Company Description
Join TeamViewer, the leader in remote connectivity software. We harness the potential of cutting-edge technologies such as Augmented Reality and Artificial Intelligence to push the boundaries of innovation and shape the future of digitalization.
Our team of more than 1,500 employees spans different continents, cultures and disciplines. With our inclusive values, we celebrate the unique perspectives and talents each individual brings to the table and foster a dynamic work environment where new ideas thrive.
Become part of our winning team and help us create a world that works better.
Job Description
This position will see you reach out to our existing customer base, and restate the value proposition of TeamViewer to customers who request to cancel or move to a lower subscription plan.

You can expect to perform the following tasks -

• Re-establish and confirm customer needs
• Answer customer inquiries by phone and email regarding subscription renewal
• Present solutions that may better meet the customers needs
• Help the retention team collect and analyse feedback from customers
• Assist with the development and implementation of appropriate retention strategies for various customer segments

Qualifications

To be successful in this role, you will possess -

• Excellent communication ability, in both written and verbal English
• Ability to conduct a thorough needs analysis, asking the right questions to understand individual challenges
• Strong oral and written fluency in English (any other APAC language is a bonus, such as Cantonese or Malaysian)
• Outstanding customer service and negotiation skills
• Proven experience resolving issues and proposing solutions
• Experience using Microsoft Dynamics CRM is advantageous

You can expect to perform the following tasks -

• Re-establish and confirm customer needs
• Answer customer inquiries by phone and email regarding subscription renewal
• Present solutions that may better meet the customers needs
• Help the retention team collect and analyse feedback from customers
• Assist with the development and implementation of appropriate retention strategies for various customer segment

To be successful in this role, you will possess -

• Excellent communication ability, in both written and verbal English
• Ability to conduct a thorough needs analysis, asking the right questions to understand individual challenges
• Strong oral and written fluency in English (any other APAC language is a bonus, such as Cantonese or Malaysian)
• Outstanding customer service and negotiation skills
• Proven experience resolving issues and proposing solutions
• Experience using Microsoft Dynamics CRM is advantageou