Customer Retention Specialist - iGaming

at  Blue Iris Software Trading LLC

We’re Hiring Customer Retention (Female)

JD’S:

• Proactively reach out to existing customers to understand their needs, challenges, and satisfaction levels.
• Build rapport and maintain ongoing communication to strengthen relationships.
• Develop and implement retention strategies and initiatives to reduce churn and increase customer loyalty.
• Identify at-risk customers and take proactive steps to address their concerns and prevent churn.
• Monitor upcoming renewals and proactively engage customers to secure renewals in a timely manner.
• Negotiate contract terms and pricing as needed to retain customers

QUALIFICATIONS:

• Bachelor’s degree in Business Administration, Marketing, or related field.
• 6+ months of experience in customer retention, account management, or related roles.
• Proven track record of successfully retaining and growing customer accounts.
• Excellent communication and interpersonal skills.
• Strong problem-solving and negotiation abilities.
• Ability to work independently and as part of a team.
• Proficiency in CRM software and Microsoft Office Suite.

SKILLS:

• Customer relationship management.
• Excellent communication and negotiation.
• Data analysis and interpretation.
• Problem-solving and decision-making.
• Relationship building and rapport.
• Time management and organization.

Please refer the Job description for details