Customer Retention Specialist

at  Servest Careers

JOB CONTEXT

Servest Office Services, a division of Servest Pty (Ltd) has an exciting opportunity for a Customer Retention Specialist in the KZN Branch. Previous experience and a proven track record in Hygiene Service Accounts Management and relationship building is essential. The purpose of the role will be to maximise performance of accounts in line with agreed strategies and business objectives and through strengthening the business relationship. This position will be reporting directly to the Regional Manager.

MINIMUM REQUIREMENTS

• Matric/Grade 12
• Relevant qualification
• 2-5 years experience as a Customer Retention Specialist or in a similar role
• Excellent customer service
• Strong accounting ability and understanding
• Good communication, interpersonal and organising skills
• Good understanding of company products and service offerings
• Strong problem / query resolution / account reconciliation skills
• Valid driver’s licence and own vehicle

• Manage all aspects of allocated accounts.
• Customer retention, follow through terminations to ensure equipment is removed and billing is stopped.
• Customer satisfaction, resolving customer queries within prescribed time limits.
• Feedback and communication with all internal departments.
• Continued relationship building with top accounts.
• Continued identification of additional sales opportunities.
• Participate in the roll-out of all national deals.
• Regular customer care surveys with allocated accounts.
• Conducting initial on-boarding survey following installations of new accounts.