Customer Sales Executive

at  Careline365

ABOUT YOU

You must possess a genuine desire to help the community, be empathetic and attentive to our customer’s needs. You have a customer-centric mindset, highly organised and have a good level of education.
You will have previous experience in a sales role either face to face or telephone based. You will be great at building rapport with clients and have great success with achieving and surpassing targets. It would be advantageous if you have used Customer Relationship management (CRM) software.

THE ROLE

You will be engaging with our customers providing exceptional service and support, receiving enquires and exploring additional requirements. The role requires giving our customer needs based assessments to advise on the best possible alarm solution ,taking inbound calls from new and existing customers, making outbound follow-up lead calls. This requires working closely with all departments in C365 while ensuring that quality and accuracy is maintained throughout.

On a day to day basis you will be

• Managing and converting lead generated inbound calls
• Being a product expert and brand ambassador, signposting customers to their personalised sales solutions
• Meeting and exceeding personal and team targets
• Up-selling additional products and services
• Existing customer engagement and service management
• Being a role model within the team & showcasing the five Appello values

• Actively looking at new ways to improve customer journey.

  Job Title: Customer Sales Executive Hours: 37.5 hours pw Shift pattern: You will do 7.5 hour shifts between 07:00-22:00 Monday - Sunday

  Salary: £22,500pa plus PRP up to £5600pa Location: Hybrid- Bowthorpe, Norwich, UK Start Date : 13th May 2024 About rewards and benefits:

• 23 days holiday rising to 25 days annual + bank holidays

• We offer you discounts on everything from groceries and shopping through to holidays, insurance, days out, restaurants and more
• 24/7 employee assistance programme with an easily accessible app!
• Family and friends’ discounts on our services & products
• Pension Scheme, up to 4% Company matched
• Life assurance 2x annual salary
• Free on-site parking

If you are interested in this role please follow the instructions…there are two parts to the application process

• Apply
• You will receive an email confirmation for your application with the link for Test gorilla to complete some online assessments