Customer Sales & Service Agent

at  Air Canada

CONDITIONS OF EMPLOYMENT:

• Candidates must be eligible to work in the country of interest, at the time any offer of employment is made and seeking any required work permits/visas or other authorizations which may be required is the sole responsibility of the candidates applying for this position.

LINGUISTIC REQUIREMENTS

This position requires linguistic fluency. Priority will be given to candidates completely fluent in German and in English. French will be considered an asset.

Qualifications

• High school diploma or academic equivalent.
• Customer service experience within a call centre environment and previous travel industry experience.
• Reservation and ticketing knowledge with an Airline or Travel Agency.
• Ability to find creative solutions to complex customer scenarios.
• Ability to work independently with a minimum of supervision in a fast-paced environment, while effectively managing multiple tasks and prioritize accordingly

• Offer the highest level of customer service while providing customers with information regarding flights, fares, destinations, special offers and other travel products.
• Use Air Canada’s reservation system Altea to make new flight reservations or to modify existing bookings.
• Provide timely resolution to customer inquiries, including concerns and/or issues to ensure customer satisfaction.
• Accurately obtain documents and confirm customer’s personal information for bookings

Qualifications

• High school diploma or academic equivalent.
• Customer service experience within a call centre environment and previous travel industry experience.
• Reservation and ticketing knowledge with an Airline or Travel Agency.
• Ability to find creative solutions to complex customer scenarios.
• Ability to work independently with a minimum of supervision in a fast-paced environment, while effectively managing multiple tasks and prioritize accordingly.