Customer Service Account Executive

at  WestRock

The Opportunity: The Customer Account Executive is responsible for the management of assigned customer accounts and makes decisions regards managing these accounts cost-effectively and efficiently, that not only affects customers but also includes the site operations. This requires developing relationships with customers, evaluating customer needs and formulating plans to manage the customer’s order experience.

EXPERIENCE AND SKILLS REQUIRED:

• Experience in customer service, account relationship and order management
• Strong problem solving and verbal skills with the ability to communicate with all levels.
• Ability to work with cross-functional team partners to resolve issues to maintain customer satisfaction
• Work proactively to complete all tasks timely, accurately, and completely
• Experience to anticipate customer requirements and integrate requirements into supply chain practices; strong customer focus
• Self-motivated and eager to take on new challenges
• Proficient in Microsoft Office Suite Programmes

Please refer the Job description for details