Customer Service Admin

at  Robert Half

Looking to elevate your career? If you’re ready to transition from retail or hospitality to the office scene, this opportunity is tailor-made for you!

THE COMPANY

Our client is a growing, dynamic company in the insurance industry experiencing and is seeking a Customer Service Admin to join the Sydney team. Backed by a skilled team and a carefully vetted network of stakeholders, the company consistently delivers quality outcomes to exceed client expectations.

Your suitability for the role will depend on your proven experience as a Customer Service Admin, with key responsibilities including:

• Handle incoming calls and correspondence efficiently.
• Process new job applications, including insurance and commercial cases.
• Prioritize and manage new job requests promptly.
• Coordinate work orders for Make-Safes and specialized reports.
• Prepare detailed reports for submissions and approvals.
• Coordinate work orders for specialist reports and follow up on outstanding specialist reports.
• Authorize Make-Safe and STRs within approved limits and initiate approval requests for finance.
• Manage appointments and scheduling for Supervisors/Estimators.
• Ensure timely completion of re-attendance inspections.
• Provide daily updates to insurers and clients.
• Maintain thorough knowledge of insurer policy booklets.
• Assist with general administration tasks as needed.