Customer Service Administrator Assistant

at  Freudenberg Flow Technologies

Working at Freudenberg: “We will wow your world!” This is our promise. As a global technology group, we not only make the world cleaner, healthier and more comfortable, but also offer our 51,000 employees a networked and diverse environment where everyone can thrive individually. Be surprised and experience your own wow moments.
Freudenberg Flow Technologies is a global provider of critical sealing and connector solutions, niche products and services to the global energy market — including oil and gas, renewables and alternatives. Our strengths in material science, application knowledge, design capabilities and manufacturing capacity, combined with our differentiated product portfolio, are supported by our focus on providing the highest level of customer service. Our employees serve a range of customers including oil and gas production companies, OEMs and engineering and service companies.

QUALIFICATIONS

• Proven customer support experience within a manufacturing environment, oil and gas would be desirable.
• Excellent IT skills and proficient in Microsoft Suite.
• Strong verbal and written communication, with excellent interpersonal skills.
• Proven track record of meeting targets and deadlines with the ability to work well under pressure.
• Detail orientated, able to work with figures, calculations, and technical drawings.
• Ability to read and understand technical drawings is desirable.
• Experience using SAP desirable.
  The Freudenberg Group is an equal opportunity employer that is committed to diversity and inclusion. Employment opportunities are available to all applicants and associates without regard to race, color, religion, creed, gender (including pregnancy, childbirth, breastfeeding, or related medical conditions), gender identity or expression, national origin, ancestry, age, mental or physical disability, genetic information, marital status, familial status, sexual orientation, protected military or veteran status, or any other characteristic protected by applicable law.

• To be the first point of call for any customer queries relating to sales, execution, installations, and communications.
• Build and maintain strong relationships with internal and external customers.
• Ensure that customer claims and complaints are resolved fairy, effectively, accurately, and timely, and in accordance with consumer laws.
• Collaborate with other departments within the organisation to execute orders.
• Monitor and track lead-time, order/production status and keep customers updated.
• Provide status updates when requested.
• Assist in the development of improvement plans in response to customer feedback.