Customer Service Administrator / Global MNC / West
at RECRUITPEDIA PTE LTD
Singapore, Southeast, Singapore -
Start Date | Expiry Date | Salary | Posted On | Experience | Skills | Telecommute | Sponsor Visa |
---|---|---|---|---|---|---|---|
Immediate | 07 Aug, 2024 | USD 3200 Monthly | 09 May, 2024 | 2 year(s) or above | Working Experience | No | No |
Required Visa Status:
Citizen | GC |
US Citizen | Student Visa |
H1B | CPT |
OPT | H4 Spouse of H1B |
GC Green Card |
Employment Type:
Full Time | Part Time |
Permanent | Independent - 1099 |
Contract – W2 | C2H Independent |
C2H W2 | Contract – Corp 2 Corp |
Contract to Hire – Corp 2 Corp |
Description:
OUR CLIENT IS A GLOBAL MNC, ONE OF THE LEADING PLAYERS IN THE MANUFACTURING SECTOR. DUE TO BUSINESS NEEDS, THEY ARE NOW RECRUITING A CUSTOMER SERVICE ADMINISTRATOR TO BE PART OF THEIR TEAM FOR ONGOING TRANSFORMATION PROJECTS. THEY ARE LOCATED IN THE WEST – EASILY ACCESSIBLE.
Responsibilities:
- Receive/Assign customer support enquiries and requests to the relevant technical personnel using the company’s designated support protocols and systems
- Update/Maintain documentation as per the company’s guidelines
- Update/Maintain the company’s Service Management System database by cross-referencing data from the various documentation (eg. servicing records, maintenance contracts, customer service documents etc.)
- Ensure accuracy/consistency of customer and equipment data within the company’s service database
- Generate standard system reports (eg. availability, scheduling reports) for field-related data dissemination
- Support the team in achieving annual service booking targets by assisting in administrative tasks, such as generating customer reminders and preparing quotations for service provisions
- Conduct follow-up calls to maintain client relationships and foster repeat business
- Process service parts orders initiated by field engineers through the company’s designated forms
Assist with the various service tasks such as invoicing and proforma invoicesAll other adhoc duties as assigned
Requirement:
- Minimum Diploma in any field of studies (Relevant working experience can be considered as well)
- Minimum 2 years of relevant service administration/support working experience
We regret that only shortlisted candidate will be notified.
RecruitPedia Pte Ltd
EA License No: 19C9682
EA Personnel No: R22104689 (Lim Yu Xun, Acer
Responsibilities:
- Receive/Assign customer support enquiries and requests to the relevant technical personnel using the company’s designated support protocols and systems
- Update/Maintain documentation as per the company’s guidelines
- Update/Maintain the company’s Service Management System database by cross-referencing data from the various documentation (eg. servicing records, maintenance contracts, customer service documents etc.)
- Ensure accuracy/consistency of customer and equipment data within the company’s service database
- Generate standard system reports (eg. availability, scheduling reports) for field-related data dissemination
- Support the team in achieving annual service booking targets by assisting in administrative tasks, such as generating customer reminders and preparing quotations for service provisions
- Conduct follow-up calls to maintain client relationships and foster repeat business
- Process service parts orders initiated by field engineers through the company’s designated forms
- Assist with the various service tasks such as invoicing and proforma invoicesAll other adhoc duties as assigne
REQUIREMENT SUMMARY
Min:2.0Max:7.0 year(s)
Outsourcing/Offshoring
IT - Hardware / Telecom / Technical Staff / Support
Customer Service
Diploma
Proficient
1
Singapore, Singapore