Customer Service Administrator

at  Madison Recruitment

About the Company & Culture: A well-known reputable company that prides itself on continual improvement, the role offered has the potential to go permanent.
About the role: As a Customer Support Representative you will be the first point of contact for customers, assisting them with general inquires and booking them in for services.
Why Madison?
Madison Recruitment represents some of the most sought-after employers throughout New Zealand. Our temporary staff get to work in the country’s most exciting spaces across a variety of industries. Temping allows you to develop your career, get a foot in the door of an industry you’ve always been passionate about, or simply soak up new and exciting experiences to add to your CV. Our temporary staff have gone on to achieve great success in their careers and still proudly represent Madison Recruitment in the market. Plus, we offer great employee benefits including discounts on dental and optometrist appointments!

About you:

• Be available to start as soon as possible
• Have a can-do, positive attitude and are willing to go that extra mile
• Strong written and verbal communication skills
• High level of initiative and the ability to work autonomously
• Be computer savvy with proficient MS Office skills
• Have exceptional communication skills – both written and verbal
• Be available to work over some of the Christimas period

• Fulfil customer expectations via Incoming, and outgoing communications with customers, including but not limited to; email, web (online) and telephone
• Ensure inbound customer contacts regarding order inquiries, order placement and general product questions are dealt with in a proficient and professional manner
• Compose accurate, prompt, and appropriate replies to all customer contacts about customer orders, back orders, pricing, and promotions or delays
• Review orders for accuracy and confirm or correct customer orders prior to entering them into the system in line with delivery timeframes and customer expectations (SAP)
• Maintain and update information within the customer service database (Sales Force) including the follow up of all open customer queries
• Adhere to procedures regarding credits & returns, new accounts, cash sales and quotations
• Make necessary changes to customer accounts as requested within set guidelines and as per business procedures.
  Please note: To be eligible for these roles you must have the legal right to work in New Zealand. If you are interested in temporary work, please apply today with an up-to-date CV