Customer service Administrator - Maternity cover contract

at  GreenBlue Urban

MATERNITY COVER - SALES SUPPORT ADMINISTRATOR

We are looking for someone to join our customer service team on a maternity cover contract starting from July/August 2024. The contract will be for an initial 6 month period but may be extended up to a maximum of 12 months.

SKILLS & EXPERIENCE

• Skilled in Microsoft Office Suite.
• Confident and polite telephone manner.
• Used to dealing with customer issues and is not easily phased by them.
• Excellent written and verbal communication skills.
• Problem solver.
• Good attention to detail with an ability to perform well under pressure.
• Experience of back-office logistics, understanding the processes involved in moving stock around.
• Experience of processing export paperwork would be advantageous but not essential.
• Experience working with a CRM ideal but not essential

• Processing customer orders, in an efficient and timely manner. Entering the order onto the Business Central ERP system, liaising with the customer for any necessary amendments and to resolve any discrepancies, passing to the Warehouse for dispatch and monitoring through to delivery.
• Answering and handling phone enquiries from the main office line, including giving details of product information, stock levels, cost enquiries, basic technical advice on the products and customer complaints.
• Passing calls to colleagues and taking and passing on messages when required.
• Working closely with both the Sales and Operations departments to understand if customers require on site support with their projects, arranging attendances by technical GBU staff as and when required.
• Following up with customers to understand how they found their experience with GreenBlue Urban to allow us to better understand how we can improve our services in the future.
• Obtaining Proof of Delivery forms and chasing up ETA’s with hauliers and carriers both over the phone and on

portal websites.

• Handling online chat enquiries though the TAWK system.
• Monitoring and management of back orders and order call offs seeing these through to delivery of goods to the customer.
• Arranging collections with customers of incorrect or surplus stock from site for restocking.
• Supporting the Customer Service team leader with regards to export paperwork and logistics including Creation and processing of export commercial invoices and packing lists, distributing to the hauliers.
• Gaining and maintaining a good level of understanding of the full GBU product range, training provided.
• Daily issuing of sales invoices following the shipment of goods from the warehouse.
• Keeping the Business Central ERP system up to date with accurate information, continual data cleansing.