Customer Service Administrator

at  OBrien Glass Industries Limited

Due to continued growth, our Adelaide Glazing Branch is seeking a highly-motivated, enthusiastic and passionate Customer Service Administrator to deliver first class service to our new and existing customers.

ABOUT US:

At O’Brien®, we put our customer at the heart of everything that we do, serving more than 300,000 Customers each year, 24 hours a day, 7 days a week, 365 days a year. O’Brien® is also part of Belron®, the world’s leading glass specialists operating in 35 countries.

Essential skills & competencies:

• A true passion for delivering customer service excellence
• Confident, engaging approach and a natural ability to communicate
• Excellent self organisation and time management skills
• Honesty, Accountability, and respect & able to contribute to our vision of a great place to work with disciplined people

Experience and Qualifications:

• Retail, administration or customer service experience
• Intermediate to Advanced computer skill

ABOUT THE ROLE:

Our Customer Service Administrator is the first point of contact to our Customers. Therefore, this role requires excellent listening, communication and understanding skills. You may also need to make out-bound calls, depending on the needs of the customer.
You will be supported by a team of experienced leaders and will have access to a range of benefits. You will receive training as well as ongoing coaching and support.

In this role, you will be required to undertake the following duties:

• Providing first class service to all customers using your amazing people and communication skills.
• Keep customers appraised of delivery lead-time.
• Raise Job Authorities and invoices by utilising branch computer system.
• Follow up on quotes/leads and payments from our customers
• Be a valuable member of our team, contributing to our success and actively helping to create a positive environment.
• Your hours will be from 8.30am to 4.30pm; Monday to Friday on-site in our Greenfields Branch.

TO BE SUCCESSFUL IN THIS ROLE YOU WOULD NEED TO POSSESS THE FOLLOWING:

Essential skills & competencies:

• A true passion for delivering customer service excellence
• Confident, engaging approach and a natural ability to communicate
• Excellent self organisation and time management skills
• Honesty, Accountability, and respect & able to contribute to our vision of a great place to work with disciplined people.

Experience and Qualifications:

• Retail, administration or customer service experience
• Intermediate to Advanced computer skills

As part of Belron®, the world’s leading glass specialists operating in 35 countries, O’Brien® put our customer at the heart of everything that we do. We serve more than 300,000 Customer’s each year, 24 hours a day, 7 days a week, 365 days a year. We are a highly successful business,and we need talented people like you to keep us strong.
We strive to create a work experience where you can be yourself, achieve great things and feel inspired. A work place where you can be your best you.
O’Brien® is an equal opportunity employer. We celebrate diversity and are committed to create an inclusive environment for all employees. Our goal is to be a diverse workforce that is representative of the communities we serve. If you don’t quite meet all of the criteria, but feel like you could make a difference at O’Brien, get in touch