Customer Service & Admissions Officer

at  Monash Health

Reference Number

65425
Employment Type

Casual
Entity

Monash Health
Department

Health Information Services - Customer Service/Admissions
Location

Dandenong Hospital, Kingston Centre, Cheltenham Vic, Casey Hospital
Position Summary

ABOUT YOU

We welcome previous experience in a Healthcare setting with medical terminology an advantage. Above all we are looking for someone who can uphold Monash Health’s ICARE values. You would have:

• An excellent phone manner & outstanding communication skills
• Are enthusiastic, compassionate & able to work collaboratively with stakeholders in a fast past environment
• Demonstrate empathy and sensitivity towards visitors, patients and staff in a medical setting
• Are a team player in a diverse and multicultural team

We are excited to announce casual vacancies for our Dandenong, Casey & Kingston sites. As a member of our team, expect to answer a range of questions and queries over the phone or face to face at reception. You will be assisting patients, visitors and staff with wayfinding, completing data entry into our Patient Information System (iPM), all whilst delivering exceptional customer service. Availability is essential as our operational shifts are rostered between the hours of 6:30am - 8pm, Monday to Sunday, including public holidays. Staff are also required to work across a minimum of two sites.