Customer Service & Admissions Officer

at  Monash Health

Reference Number

65874
Employment Type

Casual
Entity

Monash Health
Department

Health Information Services
Location

Monash Medical Centre Clayton
Position Summary

ABOUT YOU

We are seeking people to join our patient-focused team who possess the following:

• Flexibility in availability, rostering and working hours is essential.
• Thrive in a busy and multitasked workplace
• Have a passion and are able to learn new systems and processes quickly
• Exceptional interpersonal and communication skills
• Demonstrate interpersonal understanding by demonstrating empathy and sensitivity to feelings of others.
• Be self-motivated and committed to self-improvement.
• A positive approach to a frequently changing environment.
• Administrative experience in a Health related field will be looked upon favourably as well as the completion of a medical terminology course.
• Demonstrated ability to complete tasks in timely manner
• Is a team player

In this administrative role your primary responsibilities will include:

• Provide customers exceptional customer service both face-to-face and over the phone;
• Complete and ensure accurate data entry when admitting and updating patient details on the Patient administrative system (iPM), and other data entry and administrative duties as required (as outlined on the attached PD)