Customer Service Adviser

at  Bupa Global

Customer Service Adviser
Job Description:

ROLE OVERVIEW

We are looking to add Customer focused representatives to join our telephone based servicing team. These roles join a dedicated customer team within our partner in Dubai.

WHAT YOU WILL DO

• Support customers with their enquiries about their policies
• Member correspondence either by phone or by writing following appropriate investigation, in line with policy
• Make changes to memberships according to policies
• Reissuing and tracking members’ documents
• Making manual collections from customers’ credit cards
• Deal with billing inquiries.
• Raising manual credit notes and invoices when needed
• Issue payment receipts for members and group payments
• Deal with providers (i.e Brokers) that may have any queries
• Take responsibility for ensuring that the system records are accurate and up to date
• Ensuring members’ contact details are up to date
• Provide support to other internal Departments to overcome cultural and language barriers.
• Coordinate with Service Partners to set medical treatments up
• Handle members complaints and investigate