Customer Service Adviser - Hybrid working - 35 hours per week

at  Solicitors Regulation Authority

Contract Type
Permanent
Working Pattern
Full time - flexible working may be considered
Working Hours
35
Salary
£21,840.00
Location Options
Hybrid - home based and Birmingham
Function Type
Contact Centre

WHAT WE ARE LOOKING FOR

• Experience of working in a customer service environment.
• Ability to communicate with a range of customers and tailoring your approach to their needs.
• Passionate about customer service, demonstrating empathy and always seeking ways to improve the customer experience.
• Thrive in a pressured and fast-paced environment.
• Able to navigate through multiple IT systems, whilst maintaining accurate information.

DO YOU THRIVE IN A FAST-PACED, TELEPHONY-BASED ROLE?

If so, we are recruiting for Customer Services Advisers to join our award-winning Contact Centre. We have several permanent vacancies. Roles are hybrid, working 1-2 days in the office in Birmingham.

YOU SHOULD UPLOAD A CV AND COVER LETTER CLEARLY HIGHLIGHTING HOW YOU MEET THE REQUIREMENTS DETAILED IN THE ‘WHAT WE ARE LOOKING FOR’ SECTION OF THE ADVERT AND WHY YOU WANT THE ROLE.

To find out more about the recruitment and selection process and how to make the most of your application, please visit our jobs pages
Shortlisted candidates will be invited to a one-hour MS Teams call, consisting of a competency-based interview and a telephone assessment. You will also complete a written assessment after the MS Teams call. You should allow 1 hour 30 minutes for the entire process.