Customer Service Advisor 35 hours per week

at  AXA Partners

• Delivering high quality Customer Service mainly in the areas of motor breakdowns and home emergencies
• Provide relevant and accurate information to every customer on every call – we’ll ensure you have the tools and the training to do so.
• Become an SME in your area, quickly learning about the assistance business and how we can help our customers and partners.
• Answer inbound calls and deliver a quality and timely service throughout
• Updating internal systems and keeping accurate records for each customer
• Keeping everyone updated on the progress of cases both internally and externally.
• Understanding and demonstrating the culture and values of AXA Partners in every interaction
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  Your Profile**

Essential Criteria:*

• Leaving Certificate (or equivalent).
• Excellent customer service skills and telephone manner
• Excellent written and oral English and communication skills
• A proven ability to manage complex and sometimes difficult situations
• Excellent organisational and time management skills
• To enjoy working within a team
• The ability to get things done in line with our high quality standards
• IT literacy is a must and an understanding of using standard software packages, including Word and Excel would also be useful.

If this sound like you then please apply today, we look forward to receiving your application and updated CV!
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About AXA*
AXA Group is the world leader in insurance and asset management. We protect and advise our clients at every step in their lives, by offering products and services which satisfy their needs in the areas of insurance, personal protection, saving and asset management. AXA is the leading insurance brand worldwide, with over 100 million clients. We are transforming from payer to partner for our client, with a strong focus on risk prevention.
Our mission: Empower people to live a better life.
Our values: Customer First, Courage, Integrity and One AXA.
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About the Entity*
AXA Partners is an AXA transversal business unit offering a wide range of solutions in assistance services, travel insurance and credit protection.
AXA Partners’ role is also to implement innovative solutions emerging from the AXA Innovation unit.
Our mission is to help our Corporate clients to enrich their customers’ experience, with more than 9,000 employees at their service anywhere, anytime.
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What We Offer*
By joining AXA Partners, you will work in a responsible company, which offers a real culture of expertise & diversity. Our focus is on accelerating the development of everyone’s skills, whilst offering attractive and competitive compensation and opportunities for professional development and growth.
Additionally, at AXA, we work to make a real difference to people - when amazing things happen and when we create opportunities for a better life, the feeling of pride is extraordinary.
Pay: €15.71-€18.57 per hour
Expected hours: 35 per week
Work Location: Hybrid remote in Loughanaskin, Athlone, CO. Westmeat