Customer Service Advisor

at  APCOA PARKING UK LTD

CUSTOMER SERVICE ADVISOR : LOCATION - WIGAN - 39 HOURS PER WEEK SALARY: £23,028.27

We are looking for a Customer Services Adviser who will be the face of our business, bringing outstanding customer service
You will join a team that takes a real pride in what they do. They take pride in their Customer Service and most of all, you’ll join a company that takes pride in its people. As a Customer Services Adviser, you will contribute to a passionate and friendly team working in a fast-paced setting. You wiII be given every chance to progress within a company that invests in its people. We celebrate individuality, and reward and recognise employees who go above and beyond.
Shift Pattern :
Working 3 days out of 7 - Inclusive of weekends, 1-2 times per month.
3 x 12 hour shifts, have 3 days off and this will repeat. (Will not be 3 set days) Working hours between 8AM - 8PM
1x Hour Lunch, 2x 20 minute break.

Your key duties will include:

• You will answer inbound calls from clients, customers and mobile enforcement officers to arrange clamping and de-clamping of vehicles parked incorrectly in Ireland.
• You will handle inbound email queries from clients and customers. Advising them how to appeal correctly