Customer Service Advisor (Days) - 23.50 hours per week

at  AXA

JOIN OUR TEAM IN ATHLONE - PART TIME CUSTOMER SERVICE ADVISOR

Are you ready to embark on a fulfilling career journey with a global organization that values your dedication? Due to continued growth AXA Partners is on the lookout for passionate individuals to join our Customer Service team in Athlone, Co. Westmeath. If you have a flair for delivering exceptional customer service and are eager to work in a hybrid environment, read on! Starting hourly rate is between €15.71 to €18.57 based on shift patterns.
Role: Customer Service Advisor
Location: Athlone, Co. Westmeath
Hours: Part-Time (23.5 hrs per week) – Days & Some Weekends
Are you passionate about providing exceptional customer service? Do you want to work for a global organization that values your skills and offers excellent training, career progression, and a competitive benefits package?
At AXA Partners, we are dedicated to empowering people to live better lives. As a Customer Service Consultant, you will be an integral part of our telephone-based Customer Service team, helping customers with motor breakdowns, home emergencies, and more. Join us in making a difference and supporting our customers every step of the way.

• Deliver high-quality customer service in the areas of motor breakdowns and home emergencies.
• Provide relevant and accurate information on every call, utilizing the tools and training provided.
• Quickly become a Subject Matter Expert (SME) in your area, understanding the assistance business to better help our customers and partners.
• Answer inbound calls, ensuring a quality and timely service throughout.
• Update internal systems and maintain accurate records for each customer.
• Keep everyone informed about the progress of cases, both internally and externally.
• Demonstrate the culture and values of AXA Partners in every interaction.