Customer Service Advisor

at  Gallagher

About Us:
Join our growing team of dedicated professionals at Gallagher Bassett, who guide those in need to the best possible outcomes for their health and wellbeing. You’ll be part of a resilient team that works together to redefine the boundaries of excellence. At our organization, we value collaboration and making a positive impact in the lives of our clients and claimants, offering you the opportunity to join a team where your skills and dedication can truly make a difference. GUIDE. GUARD. GO BEYOND.
We believe that every candidate brings something special to the table, including you! So, even if you feel that you’re close but not an exact match, we encourage you to apply.

Responsibilities: Provides customer service to variety of customers over the telephone. Responsible for the servicing of existing clients-identifying and assessing customer needs to achieve satisfaction. Receives and responds to customer service inquiries both written and verbal. Follows-up on customer issues, researches problems and processes documents necessary to ensure a successful resolution. Provides accurate, valid and complete information by using the right methods/tools. Handles calls and correspondence that are predominantly routine but may require some deviation from standard procedures. Qualifications: Requirements:

• High school diploma and a minimum of 1 year of customer service experience. Strong typing and basic computer skills.

Preferred:

• Working knowledge of MS systems, i.e., MS Excel, MS PowerPoint, Outlook and MS Word.

Behaviors

• Good verbal communication skills. Maintains a high level of professionalism with clients and establishes a positive rapport with every caller.

Compensation and Benefits:
On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits.

Below are the minimum core benefits you’ll get, depending on your job level these benefits may improve:

• Minimum of 25 days holiday, plus bank holidays, and the option to ‘buy’ 5 more days
• Defined contribution pension scheme, which Gallagher will also contribute to
• Life insurance, which will pay 4x your basic annual salary, which you can top-up to 10x
• Income protection, we’ll cover up to 50% of your annual income, with options to top up
• Health cash plan or Private medical insurance

• High school diploma and a minimum of 1 year of customer service experience. Strong typing and basic computer skills