Customer Service Advisor

at  Healix Group of Companies

CUSTOMER SERVICE ADVISOR

Are you looking for a rewarding career in the private medical industry? Do you have excellent customer service skills and a passion for helping people? If so, you might be the perfect fit for our Member Advisor role!
As a Member Advisor you will be responsible for coordinating member treatment plans, liaising with all members of the healthcare team and the member, and ensuring that the member receives appropriate medical information and access to required medical services. This is a role where good customer service skills are key, and you are not required to have any medical qualifications.

PERSON SPECIFICATION

We are looking for an individual with the following areas of expertise:

• A good understanding and previous experience of the private medical insurance industry and claims processing, would be an advantage.
• Proactive in keeping up to date on all our clients’ requirements and able to locate and interpret all relevant policy documentation.
• High standard of customer service and ability to demonstrate customer led thinking.
• Decision making skills and ability to use own initiative.
• A diplomatic open style and approach, with excellent verbal and written communication.
• A high degree of accuracy and attention to detail and work well under pressure.
• The ability to work well both independently and as part of a team.
• Good problem solving and analytical skills.
• Good commercial awareness with the ability to make decisions with the “bigger picture” in mind.
• Ability to make effective contact with clinicians, accurate assessment of information obtained and acting appropriately upon the outcome.
• An overall external awareness of new technology or development within the industry to pre-empt and be prepared for possible related queries.