Customer Service Advisor - Home Claims

at  RSA

Your role
As our company’s representative, you will uphold the highest standards for the brands we collaborate with. Utilising predetermined claims procedures, you will respond to customer claims that you receive via phone, email, or mail. Along with a desire to support customers by settling claims with cash, or voucher payments, or offering advice in situations where cover is not in effect, you will be enthusiastic to assist every customer in resolving their claim as quickly and effectively as possible.
You will work as part of a team, engaging and supporting your colleagues in providing excellent customer service and correspondence, with a desire to deliver on our promises.
We provide the necessary training, so you have all the tools at your disposal. As part of your role, you will be working on shift patterns with some evening and weekend work.
About you
Communication skills are crucial, as is having a genuine desire to help our customers. The ability to listen and identify customer needs, by providing the best solutions with a high level of professionalism and empathy is key.
You will have a background in providing great customer service and showing an ability to think on your feet and operate with the customer in mind, which will put you in a great position to be successful at RSA.
What we offer you
At RSA we put our people first. We have adopted hybrid working as standard, to give you a better work/life balance and an excellent flexible working mindset. That is on top of a comprehensive range of benefits, including insurance discounts (up to 40%) and pension contributions of up to 11%, looking after your wallet and your wellbeing.
We’ll give you countless opportunities to continuously develop, alongside a diverse and passionate community of experts - the best the industry has to offer. You’ll be empowered to be your best self, do your best work, and make a meaningful impact. Our employee promise allows you to shape the future, win as a team, and grow with us.
About us
We celebrate individuality and it’s important to us that we have a culture where our people feel respected and valued for who they are. We pride ourselves on being accessible and encourage inclusive environments where our people can always give and show the very best of themselves.
If you think you would be a great fit for us, but don’t meet all the requirements of the role, please contact us as we’d love to discuss how RSA could be the next step in your career journey.
Please let us know if there are any changes we could make to the application process to make it easier and more comfortable for you. Contact our recruitment team so we can work with you to support you throughout your application.
Job Reference: UK00169

Please refer the Job description for details