Customer Service Advisor

at  Leaders Romans Group

Job Title: New Business Advisor
Location: Wokingham
Brand: Leaders Romans Group
Salary: £25,000 OTE, uncapped commission.
Hours: Monday-Thursday 9:00am-6:00pm Friday 9:00am-5:30pm
LRG are an award-winning national property company, who are going through exciting periods of growth and offer tailored training and development programmes at all levels. With over 200 branches across England and Wales we have a reputation for perfection and delivering an outstanding customer experience. Investment in people is built into our culture, and there are opportunities for driven individuals to achieve their career aspirations within the company.

JOB SUMMARY

Reporting to the Team Leader, LRG are seeking a New Business Advisor to join our dedicated and dynamic team based in Manchester. As a Customer advisor you will play a pivotal role in ensuring our customers receive the highest level of service and support. You will act as a point of contact assisting them with inquiries, booking appointments along with providing information and cross-selling our additional services.

• Contacting previous and current clients to discuss the opportunities LRG can offer
• Showcasing excellent customer service skills and building rapport with customers
• Processing customers online applications and converting to appointments/leads for local branches
• Assist in the sales process by promoting products / services and identifying upselling or cross-selling opportunities
• Work towards achieving KPI’s set by the Managers