Customer Service Advisor (Legal Helpline)

at  Thompsons Solicitors

We are hiring for our customer service team, so if you have a passion for delivering excellent customer service, want to work for somewhere that makes a difference and you are a people person, we would love to hear from you! We are fully open to either full-time or part-time applicants (21 hours per week).
Working as part of our successful Contact Centre based in Sheffield, the role of a Customer Service Advisor, in our Legal Helpline team involves handling Personal Injury enquiries that come into the firm and you will be proactively capturing relevant information on our systems.

Day-to-day you will:

• Deal with and respond to telephone calls, emails and messages
• Communicate in a professional timely manner
• Carry out initial case assessments to determine the progression of a case - but don’t worry we will give you all the training needed for you to be able to succeed in your role! So no previous experience is necessary.

In return, you will be working alongside lawyers who work on a diverse portfolio and highly prestigious cases. This is a great opportunity for someone who would like to join a well established law firm and utilise their customer service skills whilst learning all about our legal helpline team.

KEY REQUIREMENTS

• Exceptional organisational skills
• Strong ability to communicate professionally, clearly and effectively
• The ability to keep calm and composed under pressure
• A genuine passion for customer service and pride in your work
• Someone who wants to be part of a friendly and supportive team
  Thompsons has been fighting for the injured and mistreated for over a century, using the law to keep people safe and change lives for the better.
  Leading civil rights lawyer, Harry Thompson, established Thompsons Solicitors in 1921 with a vision to use the law to provide protection for working people. Today, that vision lives on in our expert litigation teams who together form the most experienced personal injury and employment practice in the UK.
  Throughout our history, we have been involved in every major fight against unfair working practices - and we are still doing it today.
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Please refer the Job description for details