Customer Service Advisor - Norwegian Speaking

at  Foundever

GO FURTHER WITH FOUNDEVER™

Are you ready to move your career forward? At Foundever™, you will find our contact centre jobs surprising. We believe in memorable associate experiences. Here, you can improve your quality of life and grow your career.
Foundever securely connects brands with their customers 9 million times daily in +60 languages. Our global footprint makes us one of the few true global players in the industry.
Together, we are proud to be the team behind the best experiences for +750 of the world’s leading, most innovative brands. Driven by our values, empowered by an award-winning culture and connected across 47 countries, our people are at the heart of our success.
Here in Kingston upon Thames, you will be dealing with a range of contact from our client’s customers. This will be primarily inbound phone calls, but can also be outbound calls, emails, live chat and social media enquiries.

WHAT WE NEED FROM YOU?

• Good communication skills: the ability to clearly and effectively communicate with customers both written and verbally in English and Norwegian
• Active listening skills: the ability to attentively listen to customers and understand their needs and concerns
• Problem-solving skills: the ability to quickly identify and resolve customer issues or complaints
• Empathy: the ability to understand and relate to the customer’s perspective
• Patience: the ability to remain calm and composed
• Adaptability: the ability to handle a wide variety of customer interactions and adjust communication style as necessary
• Positive attitude: the ability to remain positive and upbeat even during difficult customer interactions
• Strong teamwork skills: the ability to work effectively with other agents and support teams

Please refer the Job description for details