Customer Service Advisor (On-Street Notice Processing)

at  APCOA PARKING UK LTD

CUSTOMER SERVICE ADVISOR (ON -STREET NOTICE PROCESSING) - WIGAN - FULL TIME; 37.5 HOURS PER WEEK - £22,308 PER ANNUM

Do you have customer service experience?
Are you a good communicator?
An exciting opening has arisen for a Customer Service Advisor to join our friendly team based in the customer service centre in Wigan. If you thrive in a fast-paced atmosphere, are organised, and have an eye for detail, then this role is made for you! We are passionate about the service provided and most of all take pride in our people.
We are looking for an excellent team player with great communication skills who thrives under pressure and with the aptitude to multi-task. Could this be you?

SKILLS, INTERESTS, AND QUALITIES:

Self motivated with a pro-active nature
Positive behaviours with colleagues and customers.
Excellent problem solving skills.
Punctual and reliable.
Knowledge of excel.

WHAT WILL YOU DO?:

• Answering customer enquiries via telephone and email in line with APCOA service level standards. Specific training in practices will be provided to you.
• Use knowledge of processes, laws, and policies to advise customers.
• Undertake clerical tasks in line with KPIs and within SLAs.
  This list is not exhaustive and is subject to variation as the contract requires.