Customer Service Advisor or Team Leader

at  Toyota

As the face of our Service Department, this exciting role revolves around our after sales operations and administration. We’re looking for an individual with confidence in customer interaction, and a passion for customer service and hospitality. Customers and customer interactions are the most important part of our business, and you would be at the forefront of these interactions every day!
We are looking for either a Service Advisor or a Service Advisor Team Leader
The Position:
Based in our Wellington branch
To provide guidance, leadership and support to the Service Front of House and ensure that the team is delivering to the expected standard
Booking all service and repair appointments
Seeing customers in and out of reception
Advising customers on their servicing requirements and costs involved
Responding to all customer questions and enquires in a timely manner and ensure the customer is well informed throughout the entire process
Providing a great customer experience and being a role model for exceptional customer service at all times
Requirements:
Demonstrated successful experience in a team management role, with demonstrated experience coaching and developing the team
Experience in the automotive industry is an advantage although not necessary
Demonstrated experience providing a high level of customer satisfaction both personally and through your team
Strong communication and interpersonal skills combined with excellent phone manner
Confidence in dealing with challenging customer concerns resulting in excellent outcomes for both the customer and the business
Clean and current restricted or full driver’s license
As we are a 6 day a week business some weekend work will be required. Saturday mornings only.
We offer a competitive remuneration package, great working and team environment. As well as ongoing support and training through Toyota New Zealand. This role is a great stepping stone to a career in the automotive industry, the opportunities for advancement and development are endless!
If this sounds like you, APPLY NOW. if you want to hear more about the role, please contact hr@rb.toyota.co.nz .
We look forward to hearing from you!
Applications close 31 March 2024. Please note that we may begin shortlisting as we receive applications. We encourage early applications as we may withdraw the advertising at any time.

Please refer the Job description for details