Customer Service Advisor - Part Time (Evenings & Weekends)

at  The White Company

SKILLS AND EXPERIENCE REQUIRED

• Strong customer service experience,
• Strong communication skills – both verbally and written,
• Ideally previous contact centre experience where multiple platforms have been used,
• KPI experience including call handling, conformance and quality assessment of various channels,
• Effective listening skills,Resourceful and problem-solving skills.

OUR ROLE

As a Customer Service Advisor, you will work within our Operations Call Centre and be our customers’ first point of contact. You will be responsible for answering their inquiries, solving any issues, and making product recommendations.
Our customers are what matter most: being genuine, supportive, and taking responsibility for seeing issues through to completion is a key role requirement, as is a passion for delivering excellent customer service.

ROLE SPECIFIC:

• The start date for this role will be Monday 10th June,
• If successful, you will receive a three-week full training to start your role with confidence,
• The training is mandatory for your success in this role,
• This is a part-time position with the contracted hours required for the evenings and weekends,You will be based in our Contact Centre in Northampton.