Customer Service Advisor - Pet Claims

at  RSA

Your role
You will be part of our Pet Claims team, supporting our customers through the process of making a Pet insurance claim. We treat our customers as people, not numbers, and you will be at the forefront of this, offering any help, support, and guidance they need.
We provide necessary training, so you have all the tools at your disposal. As part of your role, you will be working on shift patterns with some evening and weekend work. The role will include initial training and support during which we will need you to be on site full time to ensure you are happy, confident, and performing in the role (minimum of 6 months).
About you
Communication skills are crucial as is having a genuine desire to help our customers. The ability to listen and show empathy is key, you won’t be happy unless the customer leaves the call feeling like they’ve been heard.
Your attitude and approach to customers is more important than your experience. However, a background providing great customer service, showing an ability to build relationships and operate with the customer in mind will put you in a great position to be successful with RSA.
What we offer you
At RSA we put our people first. We have adopted hybrid working as standard, to give you a better work/life balance and an excellent flexible working mindset. That is on top of a comprehensive range of benefits, including pension contributions of up to 11%, looking after you now, and in the future.
We’ll give you countless opportunities to continuously develop, alongside a diverse and passionate community of experts - the best the industry has to offer. You’ll be empowered to be your best self, do your best work, and make a meaningful impact. Our employee promise allows you to shape the future, win as a team, and grow with us.
About us
We celebrate individuality and it’s important to us that we have a culture where our people feel respected and valued for who they are. We pride ourselves on being accessible and encourage inclusive environments where our people can always give and show the very best of themselves.
If you think you would be a great fit for us, but don’t meet all the requirements of the role, please contact us as we’d love to discuss how RSA could be the next step in your career journey.
We understand that home life is a priority, and are happy to consider reduced hours or job shares.
Please let us know if there are any changes we could make to the application process to make it easier and more comfortable for you. Contact our recruitment team so we can work with you to support you throughout your application.
Job Reference: UK00167

Please refer the Job description for details