Customer Service Advisor

at  VEKA UK

Join our team and become a valued member of our customer-focused organisation dedicated to delivering excellence every day!
As a Customer Service Advisor, your primary role is to provide our customers with an exceptional experience by assisting them in choosing and sourcing our products. You will be responsible for delivering high-quality, accurate information and support through various communication channels and ensuring timely and accurate order processing.

WHAT WE DO

VEKA has been leading the global development of PVCu window systems for over 50 years, through design, innovation and customer focus. With factories in over 40 countries across Europe, Asia and America, VEKA is the world’s largest manufacturer of extruded PVCu products.
At VEKA, we are more than just a workplace; we are a global community of passionate individuals dedicated to excellence. We are innovators, constantly pushing boundaries to shape the future of our industry. We are collaborators, creating a culture of teamwork, accountability and mutual support. We are committed to the growth and development of our people because we believe that when our employees thrive, so does our organisation.

• Serve as the first point of contact for customers regarding product availability, pricing, and order queries.
• Accurately process customer orders using SAP to facilitate product sourcing and meet customer requirements.
• Support flexibility in handling various customer requests, including order additions, overnight requests, collections, returns, and miscellaneous orders.
• Collaborate with the “made to order” system to ensure specials are handled professionally in terms of price and availability.
• Work cross-functionally within the VEKA business to resolve queries and maintain On-Time-In-Full performance for customers.
• Proactively communicate with customers to provide advanced warning of delivery shortages and ensure clarity on new delivery dates.
• Promote and support the use of VEKA’s online ordering system to streamline processes and enhance customer service.
• Handle internal queries and provide timely responses.
• Coordinate proof of delivery requests, liaising with the transport department when necessary.
• Provide support to managers and field-based sales teams.
• Generate proactive customer reports.
• Uphold Company policies, procedures, and values in all interactions.