Customer Service Advisor

at  Webhelp

LOCATION

Gold Coast, Australia
Job Title:
Customer Service Advisor
Job Description
The Advisor position interfaces with customers via inbound calls, outbound calls, or through the Internet depending upon client requirements. This position provides customer service support and resolution of non-routine problems regarding client’s product or services.
Are you passionate about helping people and providing a great customer experience while learning new skills and growing your career?
This is your chance to play an integral role and make a positive impact in people’s everyday lives.
At Concentrix, in everything we do, we believe in doing right by and for our people - our clients, their customers, our staff, our community, our planet. We support everyone to be the best version of themselves that they can be.
Working on behalf of one of Australia’s big 4 banks, our team takes a mixture on inbound and outbound calls to provide guidance and support, assess customer needs, and make meaningful decisions for those customers.

KEY ROLE DETAILS:

• 27th of May start date, apply now!
• Full-time and stable opportunity
• $26.18hr + Super & Penalty Rates!
• Mon - Fri and occasional Saturdays.
• 4 weeks of comprehensive training, including classroom and hands-on learning.

KEY RESPONSIBILITIES OF THE ROLE:

• Actively listen to understand customer needs, demonstrating empathy while establishing credibility and rapport and using good decision making skills to provide a tailor fit solution which is appropriate to the customer situation
• Refer customers, where appropriate, to seek independent financial advice
• Deliver high quality customer interactions while balancing client outcomes and following compliance requirements
• Effectively utilise your existing and newly trained computer skills across a variety of complex systems
• Communicate client specific knowledge to customers accurately and effectively
• All other duties as directed within the scope of skills and training