Customer Service Advisor (With long term career progression opportunities)

at  NFU Mutual Agency

ABOUT THE ROLE:

We are looking for a conscientious, organised individual to join our team.
Training will be provided to enable you to help customers with their general insurance requirements and to deliver an exceptional customer experience. In this role you will put our customers at the heart of your role by building and maintaining customer relationships to enhance profitability.
This will involve promoting and cross-selling our General Insurance (GI) products to our existing customer base, while also looking at potential leads for our life products. You will need to identify, collate and analyse data relating to our existing client base to generate potential prospects.
In addition to above, the role involves sales of personal lines products to new and existing customers. This will also involve supporting the functioning of the office and assisting with sales campaigns and outbound calling in a regulated environment.
Your day to day will also involve reviewing, amending and managing policy transactions. The role is Monday to Friday 9am to 5pm. The role is a varied position that will allow you to focus on your own continuous improvement and build on your own knowledge in insurance.

DUTIES & RESPONSIBILITIES:

• Acquiring and maintaining a knowledge of NFU Mutual General Insurance products
• Administering all customer instructions to completion and compliance standards
• Handle general customer enquiries, via telephone and face to face including taking payments
• Reviewing and advising customers on their general insurance requirements including midterm policy alterations and renewals
• Cross sell NFU Mutual insurance policies to new and existing customers
• Introducing NFU Mutual’s range of Financial Services products.
• Producing correspondence to required timeframes and quality standards
• Developing and sustaining effective working relationships with customers and relevant staff