Customer Service Advocate

at  Saskatchewan Crop Insurance Corporation

QUALIFICATIONS:

To be successful in this position you will need a diploma in Agriculture or Business, supplemented by a minimum of three years’ related experience in the agriculture industry. The ability to develop well-structured written content is imperative to this role; therefore, all qualified applicants must successfully complete a writing exercise.

• Working knowledge of Saskatchewan agriculture production and farming practices.
• Be customer-focused, with the ability to engage producers and the public to discuss complex programs or policies.
• Organizational and time management skills to handle workload efficiently under pressure and meet deadlines while working independently with limited supervision.
• Effective written communication skills for preparing clear and concise documents, including but not limited to briefing notes, reports, and appeal material.
• Verbal communication skills with the ability to adapt your approach when interacting with a variety of producers, stakeholders, and all levels of Government.
• Mathematical skills for calculating formulas and program benefits, ensuring data reasonability.
• Demonstrates analytical and problem-solving skills to address complex challenges, develop solutions and deliver in-depth reports.

WHAT YOU’LL DO:

• Reporting to the Manager, Customer Service this position is responsible to act as an AgriStability subject matter expert and support or lead Customer Service in one or more of these areas: Livestock Price Insurance Program, Wildlife Damage Compensation Program (Predation and Prevention) and the Crop Insurance Program. Other duties include:
• Liaison with industry representative, farm organizations and commodity groups on matters related to AgriStability and SCIC programs.
• Research, prepare, and/or assist with Ministerial requests, briefing notes and appeals for AgriStability and SCIC programs.
• Provide corporate rationale for claim decisions at appeal hearings.
• Provide subject matter expertise, advice and guidance to internal and external customers, stakeholders, and the general public on AgriStability program eligibility, issues, options and requirements.
• Assist customers with resolving technical program issues and customer complaints.
• Work closely with policy units to ensure comprehension of procedures in order to help develop and revise policy, procedure manuals and presentation material with accurate and current information.
• Work with other jurisdictions on multi-jurisdictional files and account transfers.
• Monitor and assist in the account management of priority files.
• Provide support to Customer Service (HO) and the customer service offices (CSO) by explaining programs and/or keying customer information for sales, seeded acreage reports declarations and registering claims.
• Provide the Customer Service Manager with updated and current information on issues, trends or occurrences that will impact SCIC customers and stakeholders to ensure proactive organizational response.

To be successful in this position you will need a diploma in Agriculture or Business, supplemented by a minimum of three years’ related experience in the agriculture industry. The ability to develop well-structured written content is imperative to this role; therefore, all qualified applicants must successfully complete a writing exercise.

• Working knowledge of Saskatchewan agriculture production and farming practices.
• Be customer-focused, with the ability to engage producers and the public to discuss complex programs or policies.
• Organizational and time management skills to handle workload efficiently under pressure and meet deadlines while working independently with limited supervision.
• Effective written communication skills for preparing clear and concise documents, including but not limited to briefing notes, reports, and appeal material.
• Verbal communication skills with the ability to adapt your approach when interacting with a variety of producers, stakeholders, and all levels of Government.
• Mathematical skills for calculating formulas and program benefits, ensuring data reasonability.
• Demonstrates analytical and problem-solving skills to address complex challenges, develop solutions and deliver in-depth reports