Customer Service Agent (Coyol, Alajuela)
at Thermo Fisher Scientific
Costa Rica, , Costa Rica -
Start Date | Expiry Date | Salary | Posted On | Experience | Skills | Telecommute | Sponsor Visa |
---|---|---|---|---|---|---|---|
Immediate | 02 Sep, 2024 | Not Specified | 04 Jun, 2024 | N/A | Adaptation,Change Initiatives,Communication Skills,Constructive Feedback | No | No |
Required Visa Status:
Citizen | GC |
US Citizen | Student Visa |
H1B | CPT |
OPT | H4 Spouse of H1B |
GC Green Card |
Employment Type:
Full Time | Part Time |
Permanent | Independent - 1099 |
Contract – W2 | C2H Independent |
C2H W2 | Contract – Corp 2 Corp |
Contract to Hire – Corp 2 Corp |
Description:
REQUIRED QUALIFICATIONS / CAPACITY:
- Uses effective questioning to identify customer needs
- Exercises judgment setting work priorities and identifies next steps
- High capacity of adaptation to change with positive and constructive feedback
- Communicates at higher internal and external levels and to diverse audiences
- Builds and maintains customer relationships
- Demonstrates positive influences to the team
- Helps to lead change initiatives
- Preferably, a bachelor’s degree in a related science, certification or additional professional training
- Excellent communication skills, verbal and written
- English language fluency preferred
- Demonstrate Thermo Fisher Scientific values – Integrity, Intensity, Innovation and Involvement
Responsibilities:
- Resourceful and results-oriented (driving to deadlines, financial targets, project goals)
- Take initiative through problem-solving
- Influence and partner with individuals/teams internally and externally
- Good organization and time management skills
- Responds to and resolves internal and external customer requests and inquiries which may involve pricing, product availability or returns, open order feedback.
- Interacts with multiple areas including Purchasement, Importation, Logistic, Finance, sales force, suppliers to ensure timely and accurate customer’s answers.
- Identifies customer needs, and appropriate course of action, including order placement, processing/expediting orders, process returns, sourcing products and other inquiries.
- Assesses customer needs and escalates issues as appropriate.
- Documents transactions and performs follow-up actions in accordance with departmental standard operating processes and procedures.
- Stays abreast of and complies with new processes, system changes, procedural updates, and initiatives within the company..
- Completes all other duties as assigned.
- Leverage PPI/Process improvement tools to identify, own and implement customer service related process improvements
REQUIREMENT SUMMARY
Min:N/AMax:5.0 year(s)
Marketing/Advertising/Sales
Sales / BD
Sales
Graduate
A related science certification or additional professional training
Proficient
1
Costa Rica, Costa Rica