Customer Service Agent - Hybrid Walsall
at CET Careers
Walsall WS1, England, United Kingdom -
| Start Date | Expiry Date | Salary | Posted On | Experience | Skills | Telecommute | Sponsor Visa |
|---|---|---|---|---|---|---|---|
| Immediate | 25 Sep, 2024 | GBP 25500 Annual | 27 Jun, 2024 | N/A | Good communication skills | No | No |
Required Visa Status:
| Citizen | GC |
| US Citizen | Student Visa |
| H1B | CPT |
| OPT | H4 Spouse of H1B |
| GC Green Card |
Employment Type:
| Full Time | Part Time |
| Permanent | Independent - 1099 |
| Contract – W2 | C2H Independent |
| C2H W2 | Contract – Corp 2 Corp |
| Contract to Hire – Corp 2 Corp |
Description:
Responsibilities:
- To receive and answer Home Emergency Claims with urgency via telephone, Email or specific client portals.
- To deploy Suppliers from our network to each claim within the client specific Service Level Agreement (SLA).
- To ensure that every caller receives excellent customer service whether this is a customer or a supplier.
- To follow through every claim so that the customer only has to make one phone call to us.
- To handle and try to resolve any complaint at the first point of notification.
- To be available at all times during your shift to take inbound calls or make outbound calls.
- To record any dissatisfaction in line with Company procedures.
- Ensure that Health and Safety compliance and legal frameworks are adhered to at all times.
- To be a champion of excellent customer service.
REQUIREMENT SUMMARY
Min:N/AMax:5.0 year(s)
Outsourcing/Offshoring
Banking / Insurance
Customer Service
Graduate
Proficient
1
Walsall WS1, United Kingdom
