Customer Service Agent (Italian)

at  Careerxtra

We’re partnering with a leading BPO company to find a talented Italian-speaking Customer Support Advisor to join their team in Romania! This exciting opportunity offers both remote and office-based options, allowing you to choose the work environment that best suits you.

Tasks

• Provide exceptional customer service through various channels (phone and email).
• Respond to customer inquiries promptly and efficiently, ensuring their satisfaction.
• Assist users with pre-sales questions, general inquiries, and technical support issues.
• Effectively troubleshoot customer challenges and offer solutions within established timeframes.
• Follow up with customers to ensure their concerns are fully addressed.
• Escalate complex issues to the appropriate department or senior representative.
• Collaborate with internal specialists to resolve customer inquiries and close tickets.
• Actively listen to customers, understand their needs, and provide solutions that exceed expectations.
• Document customer interactions, comments, and complaints according to company procedures.

Requirements

• Professionally fluent in Italian language (written and spoken)
• Fluency in English
• Excellent written and verbal communication skills with the ability to simplify technical language
• Ability to meet deadlines efficiently with minimal supervision
• Strong work ethic with a balance of independence and teamwork
• Customer service experience (a plus)

Benefits

• Training of 10 work days in mother language
• Shifts of 9 hours including 1 full hour break from Monday to Sunday between 10 AM and 10 PM with 2-3 weekends per month
• Meal vouchers
• Paid startup training and professional development sessions
• Medical subscription
• Access to Bookster library for borrowing books
• Access to 7card
• A dynamic and diverse job in a pleasant and modern environment
• Opportunities for personal and professional development
• Motivational contests and team-building activities

Ready to Make a Difference?
If you’re a customer-focused problem-solver with fluency in Dutch and a passion for technical support, we encourage you to apply

• Provide exceptional customer service through various channels (phone and email).
• Respond to customer inquiries promptly and efficiently, ensuring their satisfaction.
• Assist users with pre-sales questions, general inquiries, and technical support issues.
• Effectively troubleshoot customer challenges and offer solutions within established timeframes.
• Follow up with customers to ensure their concerns are fully addressed.
• Escalate complex issues to the appropriate department or senior representative.
• Collaborate with internal specialists to resolve customer inquiries and close tickets.
• Actively listen to customers, understand their needs, and provide solutions that exceed expectations.
• Document customer interactions, comments, and complaints according to company procedures