Customer Service Agent - Japanese Speaking

at  Simplicity Canada LTD HR ONLY

WHO WE ARE

Simplicity is a services provider to Bally’s Interactive is the digital arm of one of the world’s leading entertainment providers, Bally’s Corporation, with tens of millions of players across the globe and big plans always in the works. Our brands and sites include market movers and shakers like Vera&John, Yuugado, Intercasino and many more. We make our mark by embracing the diversity of our global team, challenging ourselves, and striving to make a difference for our players.

DNA / VALUES

At Bally’s Interactive, we are driven by a set of core values that we like to call our DNA. We strive to embody our DNA and keep them at the heart of everything we do! We are Always Ready to embrace change, adapt, and do what it takes to delight our customers. We believe that You Make the Difference, which is what gives our players the best experience and keeps them coming back. We are All One Team, looking out for each other, respecting diversity while connecting through a common purpose. Our teams are Learning Every Day by showing constant curiosity and the drive to learn from successes, mistakes, new experiences, and the people around us. At Bally’s we Love to Lead by thinking differently, seeking innovation, and always looking for ways to raise our game.

• Nurturing and supporting player relationships via email and live chat
• Seeking resolutions to customers’ queries and issues while maintaining a personalised and caring attitude
• Assisting in the alignment of promotions across all customer communication channels
• Receiving, reviewing and translating customers’ KYC documents
• Assisting in various ad-hoc projects and tasks