Customer Service Agent (m/f/x) Polish + English

at  Mister Spex SE

Did you know that we are Europe’s leading optician, connecting stores with e-commerce?
Our Customer Service department is a crucial part of our company, turning our customers into fans every day—and we need you for that!

We stand for:

• Respectful and appreciative interaction with each other (#wewinasateam).
• Flat hierarchies at eye level.
• Diversity and equal opportunities.
• An open feedback culture with room for new ideas.

What to expect in your new role:

• You’ll assist our customers via phone and email.
• You’ll delight our customers through intensive and active consultation within our product portfolio and the field of optometry. Naturally, we’ll provide you with the necessary training to immerse yourself in the world of optometry.
• You’ll collaborate closely with other team members from various departments (e.g., logistics, production, marketing).
• We welcome your active contribution based on the customer feedback you’ve gathered.
• If you already have specialized knowledge, fantastic! We appreciate feedback for continuous improvement of our offerings and processes.

Your profile:

• Fluency in Polish and English at (at least) C1 level.
• Strong communication skills and a passion for interacting with customers.
• Your heart beats for customer service, and your approach can truly inspire our customers.
• Completed commercial vocational training and/or experience in customer service (retail, call center or hospitality) are advantageous.
• You enjoy engaging in obliging, solution-oriented customer conversations and working in a multicultural team.

What we offer you:

• A fantastic team with a great sense of humour.
• An optimal entry into the world of optometry thanks to our thoroughly-structured training and detailed onboarding process.
• Attractive core working hours from Monday to Friday - no night or Sunday shifts!
• Remote work - you have the opportunity to work from home up to 2 days per week.
• A starting bonus and an annual voucher for a pair of glasses of your choice.
• Subsidies for public transportation (50%) and company pension plans.
• Up to 40% discount on our product range and attractive employee benefits through the Corporate Benefits platform.
• Active support for your development, including internal and external training.
• We support all our beloved parents with 10 days of paid holiday for childcare.

Your personality is our strength! Regardless of ethnic origin, biological or social gender, religion or world-view, disability, or age, we look forward to every application.
See you! at #teamspe

• You’ll assist our customers via phone and email.
• You’ll delight our customers through intensive and active consultation within our product portfolio and the field of optometry. Naturally, we’ll provide you with the necessary training to immerse yourself in the world of optometry.
• You’ll collaborate closely with other team members from various departments (e.g., logistics, production, marketing).
• We welcome your active contribution based on the customer feedback you’ve gathered.
• If you already have specialized knowledge, fantastic! We appreciate feedback for continuous improvement of our offerings and processes