Customer Service Agent -Sale
at BCE FoodService Equipment
Johannesburg, Gauteng, South Africa -
Start Date | Expiry Date | Salary | Posted On | Experience | Skills | Telecommute | Sponsor Visa |
---|---|---|---|---|---|---|---|
Immediate | 05 Jul, 2024 | Not Specified | 06 Apr, 2024 | N/A | Sap,Outlook,Communication Skills,Management Skills | No | No |
Required Visa Status:
Citizen | GC |
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Employment Type:
Full Time | Part Time |
Permanent | Independent - 1099 |
Contract – W2 | C2H Independent |
C2H W2 | Contract – Corp 2 Corp |
Contract to Hire – Corp 2 Corp |
Description:
Our Company is currently seeking the skills and expertise of a vibrant and energetic Customer Service Agent, based in Johannesburg.
REQUIREMENTS, SKILLS AND ATTRIBUTES:
- Grade 12/Matric equivalent
- Qualification in Sales – distinct advantage
- Previous experience in a customer service department and/or a call centre (distinct advantage)
- Excellent communication skills (both verbal and written)
- Excellent command of the English language
- Data capture accuracy & attention to detail
- Ability to manage customer’s expectations
- Customer focused – ability to excel in the provision of service
- Energetic/shows initiative and have ability to work under pressure
- Ability to consistently deliver quality service even when under pressure
- Time management skills and self-starter
- Product application knowledge of catering equipment an advantage
- PC literate (SAP, Microsoft Office packages including outlook)
- Excellent listening skills
- Problem solving ability
- Team player
How To Apply:
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Responsibilities:
- Process all customer transactions accurately and timeously. Manage orders from entry to finalisation.
- Manage all customer feedback requirements regarding Order Status, Backorder Reporting, and general inquiries in adherence to all policies and procedures.
- Develop positive relationships with customers and provide professional Customer Service and Support.
- Foster relationships with internal colleagues and relevant business departments.
- Use initiative and be proactive in resolving customer queries promptly.
- Promote total customer satisfaction internally and externally through providing professional services and prompt query resolution.
REQUIREMENT SUMMARY
Min:N/AMax:5.0 year(s)
Outsourcing/Offshoring
Sales / BD
Customer Service
Diploma
Proficient
1
Johannesburg, Gauteng, South Africa