Customer Service Agent with French and English

at  Ecolab

WHAT YOU WILL NEED:

• High school diploma or equivalent;
• Advanced level of French and English (minimum B2);
• Good MS Office skills;
• Strong customer orientation;
• Effective business writing in a professional and friendly approach;
• Good problem-solving and decision-making abilities;
• Embrace repetition of core job duties in a fast-paced environment;
• Minimum 6 months of customer service experience is considered an advantage;
• Experience using Customer Service software or/and SAP is considered an advantage;
• No immigration sponsorship offered for this role.

ABOUT US AND ABOUT THE ROLE

Ecolab is looking for a Customer Service Agent with French and English - 6 months contract with the opportunity to be extended.
This role is very important as you’ll be providing customer service support to Ecolab external and internal customers to make sure that our clients are well supported with excellent decision making, business communication, fast response time, and accurate information.
Ecolab Customer Service Associates are the first point of contact for our internal and external customers, this is why the ideal candidate for this role will require analytical skills to process various non-standard inbound requests and general inquiries submitted via fax, e-mail or web.

WHAT YOU WILL DO:

• Address on average 30 - 50 inbound inquiries each day from internal & external customers while following department guidelines;
• Accept and process transactions in SAP/CRM;
• Process customer confirmations and investigate shipment status;
• Interface with other departments to resolve problems related to order to cash cycle;
• Achieve target goals for daily deadlines and monthly order quality.