Customer Service Analyst

at  Seeing Machines

• Are you interested in rewarding work, working as part of a passionate and diverse team to help achieve zero transport fatalities by building cutting-edge technology to keep people safe?
• Are you looking for flexibility e.g. as a working parent seeking work during school hours or are you at university and require shifts around your studies?
• Do you wake up early (or sleep late) and want to earn extra money?
• Do you have unlimited work rights?

Seeing Machines builds technology that saves lives. Driver Monitoring poses deeply challenging problems and exciting opportunities for us to solve these, we need enthusiastic team members to monitor our Guardian solution.

• Attractive hourly rate
• Melbourne CBD work location
• Full training provided
• Encouraging, friendly team environment
• Opportunity for career progression through internal mobility
• Contribute to rewarding work that leads to road safety worldwide

ABOUT THE OPPORTUNITY

We are looking for monitoring analysts for our 24/7 Guardian Centre on an ongoing/permanent basis. Full time roles (5 shifts over a 7-day week) are available for an immediate start!
As a monitoring analyst, you will review video footage which has been captured by our technology in the field, to determine whether a driver is tired or distracted.
You will then contact our clients to advise them of events so that they can manage the safety of their driving fleets.

WATCH THE VIDEO TO KNOW MORE ABOUT LIFE AS A GC MONITORING ANALYST AT SEEING MACHINES

Here is the link: https://youtu.be/lnJNeWuikFg

ABOUT YOU

We will provide you all the training you need to perform the role; however, an interest in providing a high level of customer service to global customers is key to being successful in this role.
This role is about protecting people and saving lives via our eye monitoring technology led by our Guardian Centre Team.

we are looking for people who have:

• Full work rights
• Experience working in a fast paced, customer service environment.
• Familiar with the use of MS Office – specifically MS Word and Excel
• Basic Windows Operating System experience
• Have strong attention to detail to be able to identify key events in video clips
• Be confident to be able to make judgement calls.
• Strong verbal and written communication skills, you will be communicating with people globally.

Please refer the Job description for details