Customer Service and Sales Advisor (fixed term contract)

at  UPP Ltd

A successful university campus is about so much more than buildings. It’s about the environment, the atmosphere and the people – creating that sense of home that will help students feel safe, secure, and help them thrive. Our Accommodation services and sales team work collaboratively to manage student enquiries, applications and conversion to support the occupancy of our Nottingham-based accommodation, providing customer service support throughout the year
Here at UPP we are looking for a Customer Service and Sales Advisor to join us at the Nottingham campus on a fixed term contract until the end of October 2024 to help us meet these targets.
You will be part of our energetic team, guiding students through the full accommodation sales journey, ensuring our services respond to the changing needs of students. This role will play a key role in helping us deliver an exceptional service and the success will be evident in continued high occupancy rates and strong student satisfaction feedback.

Key accountabilities will include:

• Undertake full student applicant administration services. This will include replying to student enquiries via communication channels, handling complaints, application processes, offer/contract management and all billing related queries
• Utilise the accommodation room management system, customer relationship management system, MS office applications and telephony systems accurately and appropriately to support student enquiries
• Work as part of the team to ensure that all relevant aspects of recruitment campaign, including open events, room tours, promotional activities and communication distribution are delivered effectively
• Support and contribute to regular reporting and insight on the financial implications of bookings, progress against occupancy targets, monitoring and trend analysis of contracts and voids, and make recommendations for future actions to mitigate risks.
• Work collaboratively with the team and key stakeholders

We are looking for you to have administration experience in a customer services environment along with excellent communications and organisational skills, along with a good attention to detail.
Experience in using room management systems in an accommodation or hotel setting would also be an advantage.
Overall you will be a team player with a passion for delivering excellent customer service.
In return, we are offering a competitive salary of up to circa, £27k per annum with a great benefits package which includes access to our UPP Rewards portal, offering discounts from a variety of retailers, restaurants, gyms and more.
Our people are at the heart of how we operate.
UPP welcome all applications and recognise the value of having a diverse and inclusive culture, which reflects the communities we work with and has a positive impact on our people, our student residents, and our university partners.
We understand all disabilities, impairments and conditions are unique, so please advise us of any adjustments which would support you through our recruitment process and also help you to thrive at work.
Our core values of Innovation, Sustainability, Community, Partnership and Respect, are fundamental to our culture and summarise what is important to our business and our people.
We are a team with energy, pace and passion; if that sounds like you, apply today

Please refer the Job description for details