Customer Service and Support Clerk (18 months contract)

at  Canon Canada

Canon has been at the forefront of digital imaging solutions for more than 80 years. We’ve established a diverse culture that’s made us a respected and successful industry leader. Canon’s corporate philosophy is Kyosei: all people, regardless of race, religion, or culture, harmoniously living and working together into the future. We have been recognized by Forbes as one of Canada’s best employers for diversity.
Each year, we demonstrate our ongoing commitment to environmental sustainability by participating in programs that support this philosophy and our Environmental Charter. Since 2019, Canon Canada has been named one of Canada’s Greenest Employers, an award that recognizes employers leading the way in creating a culture of environmental awareness
We’ve adopted to the new world of work by introducing multiple workstyles to compliment our philosophy of belonging. We have high expectations of ourselves – and of you. We expect you to contribute from Day 1. We want your career with us to be a journey, and we provide the tools to help you succeed and have a valuable role in Canon’s story.
We offer comprehensive health and wellness benefits, learning and development opportunities, recognition programs, and other perks.
Join our team and reap the rewards as we take Canon to the next level!

• Enter customer and product information into the Service and Repair database.
• Validate customer and technician documentation to understand service requirements.
• Initiate outbound calls to customers to ensure best service for products submitted for repair.
• Oversee the maintenance of retail merchandising functions for online and in-store channels.
• Manually validate suspected fraudulent e-commerce orders.
• Process advanced warranty exchange requests as well as parts and merchandise order requests- picking and stocking.